WARRANTY INFORMATION
Manufacturer’s warranty applies with all purchases.
On delivery and installation of the unit, ensure you complete the warranty card and send it to the manufacturer.
Mitsubishi Electric
Mitsubishi Electric Customer Support- 1300 164 508
Air conditioners up to 18kw- 5 Years warranty parts & labour
Toshiba
Toshiba Service & Support National Hotline -13 2665
Hi–wall Product, Digital and Super digital range- 5 years parts and labour warranty (residential)
ActronAir
ActronAir Service & Warranty -1800 119 229
Air conditioners up to 24kw residential – 5 years parts and labour warranty
FREIGHT INFORMATION
How much is freight?
For metro deliveries the freighting of a full split-system unit is a flat-rate of $55. This is added to your purchase at checkout.
Hidden content
If you a not in a metro area, please continue through the checkout for an ‘order’.
There will be no transaction (no amount to pay) but we can follow-up with you for confirmation and quote of the delivery component.
Country Deliveries – Pre Summer Special
PRE-SUMMER SPECIAL FOR ALL COUNTRY DELIVERIES.
Get ready for a hot summer with our special on all deliveries outside of the metro area – full split-system units delivered at a flat-rate of $95. This is added to your purchase at checkout.
What days are deliveries?
Deliveries take place Monday –Friday, deliveries will occur within 7 business days of order completion, subject to stock availability
Can my Item be delivered to a PO Box?
We are unable to deliver to a PO Box as we need ID and a copy of the online receipt when delivery is made.
Does Someone Need to be home to accept delivery?
Yes, someone must be available to accept the delivery as we require a signature as proof of receiving goods.
Cool It Heat It Airconditioning online reserves the right to charge an additional charges for re-directed deliveries if no one in attendance and waiting time at delivery address. Change to delivery instructions after the unit has been dispatched will also incur additional charges.
We recommend having an additional person at the delivery address to assist with the placement of your items inside of your house. Furthermore, our carrier provides a door to door service, which does not include carrying the items inside.
Please thoroughly inspect the goods for any damage before signing the delivery docket. This delivery docket acknowledges that you have received the goods in good order and the delivery docket information matches the system delivered.
Please be aware that if the delivery docket is signed received in “Good Order or Condition” the liability of any damages passes to you the consignee.
If there is clear vision of harm to your delivered equipment or any obvious evidence that the goods are damaged, do not accept the delivery and do not sign the delivery docket.